MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Business Phone + AI
The business phone, rebuilt for a team that still picks up.
A single account that handles calls, texts, video, and voicemail across every device a teammate owns. No closet full of wires. No invoice nobody reads.
AI for UCaaS
One workspace, every team on the line.
Hover a team to see how Twiching AI handles the calls, the routing, and the follow-up for the people doing that job.
Inbound today
47Voicemails
12Missed → recovered
3Live AI handoffTwiching AI · Live
Inbound from +1 (415) 555-0192 — AI is qualifying intent before pickup.
- AIHi — Twiching for Acme Co. How can I help?
- CallerI'd like to talk to someone about Q3 pricing.
- AIRouting to Marie in Sales. Context attached.
- SystemMarie's softphone ringing · context pinned.
32 languagesRouted in 4.2s
Greet every caller with AI before the team picks up.
Inbound runs through the AI receptionist first — qualified, routed, and logged before a teammate says hello.
- Natural-language greeting + intent capture in 32 languages
- Missed-call recovery fires an SMS from the same number
- Caller context + AI summary pinned to the agent's screen at pickup
Under one login
Six tools that used to live in five tabs.
Calls, SMS, video, and voicemail — same account, same phone book, same invoice.
01
HD calling
Carrier-grade voice into 200+ countries, unlimited within the US and Canada.
02
Shared team SMS
Text from the main number; route replies to the right agent; keep context intact.
03
HD video rooms
Room-scale meetings with transcripts and AI notes that arrive before the meeting ends.
04
Voicemail transcription
Every voicemail typed out, searchable, and routable to the right person.
05
Apps everywhere
Same login on iOS, Android, macOS, Windows. Pick up a call on any device.
06
Free porting
Every number, in and out, no fees, no hostage terms.
One number · Every channel · One history
Ringing on every device.
Same login. Any device. Calls, texts, video, and voicemail land in one history — never a thread fragment in five apps.
Customer threadSynced
MRMarie R.
Got 10 minutes Tuesday? Want to walk through the new contract.
3 channels · 1 thread11:42a
Inbound voiceCall started
Marie R.+1 (415) 555-0192
One number02:34
SMS replySame number
Sending the tour photos now
Just got them, thanks!
Video roomJoined · desktop
P1
P2
P3
P4
LiveTranscript on
VoicemailAuto-transcribed
"Hey, calling about the renovation timeline. Give me a ring back…"
Same login · any device·Under one login
How the apps behave
Built for the way teams actually work.
Every habit your team already has — extensions, paging, internal threads — runs on the cloud, on mobile, and across every office.
- 3-digit extensions, intercom, paging, and call park — mobile included
- Recording with PII redaction
- Internal chat threads tied to every call and customer
- One directory across every office and home desk
LIVE WORKFLOW SYSTEM
AI CALL PROCESSING
24 Active Workflows
Live Call
AI Analyzing
Transcript
CRM Sync
Summary
Sentiment
Calls become structured company knowledge instantly
Twiching automatically captures transcripts, customer intent, summaries, CRM updates, and team context while the conversation is still happening.
Every call summarized automatically
Search calls by customer name, outcome, objection, or keyword in seconds.
Customer objection detected
Follow-up task created
Transcript indexed
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Your entire team sees the same call context
Presence, ownership, escalation, and AI notes update live across the workspace during every conversation.
LIVE INTEGRATION FLOW
Your tools stay perfectly synced
CRM records, support tickets, social messages, and summaries update automatically the second a conversation ends.
References
The rest of the stack, in one place.
Business Phone is one slice of Twiching. Here's what plugs in next.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Business Phone + AI, answered.
Yes. Twiching ships every UCaaS feature — calls, voicemail, video, SMS, IVR, recording, AI receptionist — under one account. No PBX, no SBC, no per-feature vendor.
Yes. Every seat's number rings the desktop softphone, mobile app, and any deskphone you keep. Answer on one, call-flip mid-conversation to another with zero packet drop.
It greets every inbound in natural language, captures intent, and routes to the right team or books a callback. Caller context lands on the agent's screen the moment they pick up.
Yes. Each site gets a local DID, per-location hunt groups, and its own working hours and holiday rules — all administered from one panel. Voicemails land in the right inbox automatically.
HubSpot, Zoho, Pipedrive, and Salesforce sync two-way out of the box. Every call, transcript, and AI summary lands on the matching contact record automatically — no Zapier required.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.