MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
AI Conversation Intelligence
Every call. Fully understood.
Transcription, sentiment, topic detection, and automated summaries across 100% of your call volume — so you stop sampling and start knowing.
Live Transcript
AI Indexed
AGT
Thanks for calling. How can I help you today?
neutralCX
My bill is way higher than expected. I'm really frustrated.
negativeAGT
I completely understand — let me pull up your account now.
neutralCX
Okay. I just need this sorted out quickly.
neutralAGT
Found it. The charge was from the add-on trial — removing it.
positiveCX
Oh great, thank you! That's a real relief.
positiveAGT
Done. You'll see the credit in 2–3 business days.
positiveCX
Perfect. Is there anything else I should watch out for?
neutralAGT
Not at all — your account looks clean. Anything else today?
positiveCX
No, that's everything. Thanks for the quick fix.
positiveAGT
Thanks for calling. How can I help you today?
neutralCX
My bill is way higher than expected. I'm really frustrated.
negativeAGT
I completely understand — let me pull up your account now.
neutralCX
Okay. I just need this sorted out quickly.
neutralAGT
Found it. The charge was from the add-on trial — removing it.
positiveCX
Oh great, thank you! That's a real relief.
positiveAGT
Done. You'll see the credit in 2–3 business days.
positiveCX
Perfect. Is there anything else I should watch out for?
neutralAGT
Not at all — your account looks clean. Anything else today?
positiveCX
No, that's everything. Thanks for the quick fix.
positiveTranslateEN → ES
Translating...
Conversation IntelligenceReal-time insights from
Real-time insights from
every conversation.
AI transcription, sentiment tracking, summaries, and topic analysis — all streamed live during every customer interaction.
Live Transcript
AI Indexed
AGT
Thanks for calling. Let me pull up your account details.
neutralCX
I was charged twice and I need this fixed today.
negativeAGT
I understand. I’m reviewing the duplicate billing now.
neutralCX
This happened last month too and it’s frustrating.
negativeAGT
I found the issue and reversed the extra charge instantly.
positiveCX
Okay great, I can already see the updated balance.
positiveAGT
I’ve also added fraud protection to prevent future duplicates.
positiveCX
Perfect. That solves everything for me.
positiveAGT
You’ll receive a confirmation email within a few minutes.
neutralCX
Thanks for resolving this so quickly today.
positiveAGT
Thanks for calling. Let me pull up your account details.
neutralCX
I was charged twice and I need this fixed today.
negativeAGT
I understand. I’m reviewing the duplicate billing now.
neutralCX
This happened last month too and it’s frustrating.
negativeAGT
I found the issue and reversed the extra charge instantly.
positiveCX
Okay great, I can already see the updated balance.
positiveLIVE
AI TranslationES
Gracias por resolver esto tan rápido hoy.
Sentiment
Rising
Topics
Billing
Summary
Ready
Real-time sentiment tracking
Detect emotional shifts instantly during live calls and trigger alerts before conversations escalate.
Live Sentiment
+82%
Improving
Automated AI summaries
Structured summaries generated instantly after every call with intent, resolution, next steps, and CRM-ready data.
Call OutcomeResolved
Summary
Customer reported duplicate billing charge. Agent verified account, removed extra fee, and confirmed updated invoice.
BillingResolvedRefund
Conversation IntelligenceEvery conversation.
Every conversation.
Instantly understood.
AI transcription, sentiment tracking, summaries, compliance monitoring, and topic detection across every customer interaction in real time.
Intelligence Suite
From audio to insight automatically.
No manual listening. No sampled QA. Every call analyzed, every topic tracked, every outcome logged.
Full-call transcription
Every call transcribed and diarized by speaker. Searchable across your entire organization with role-based access. Accuracy optimized for telephony-grade audio.
Real-time sentiment
Sentiment tracked continuously throughout every call — not just at the end. Drops trigger supervisor alerts before the call escalates.
Topic and keyword detection
Build keyword libraries that automatically surface calls containing competitor mentions, compliance phrases, objection patterns, or product issues.
Trend analysis
Spot emerging issues before they become patterns. Conversation Intelligence surfaces topic trends across your entire call volume week over week.
Automated call summaries
AI writes a structured summary at the end of every call — intent, resolution, next steps, and CRM fields populated automatically. No after-call work.
Compliance monitoring
Required disclosures flagged if missed. Prohibited language detected and logged. Compliance heat maps show highest-risk queues across the floor.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions about Twiching, answered.
Yes. Every call is transcribed and analyzed — not a sampled subset. There is no minimum volume requirement to get meaningful data.
Accuracy depends on audio quality but typically exceeds 90% on clean carrier-grade voice. Speaker diarization correctly attributes turns even on fast-switching conversations.
Yes. Build keyword libraries or run ad-hoc searches across your full call history. Results return the call, the timestamp, the speaker, and surrounding context.
Sentiment is scored continuously from the transcription stream. The score updates every few seconds and is visible on the supervisor floor view. Drops below a threshold trigger configurable alerts.
Yes. After-call AI summaries extract intent, resolution, next steps, and any structured data points you configure — and write them to the CRM record via native integrations or webhook.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.