MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Call Recording
Recording that's searchable, not just stored.
Automatic or on-demand, encrypted, and transcribed by NLP — so you search a week of calls by keyword instead of scrubbing audio.
Call activity · liveRecording stream
Marie R.Recorded
AI summary · 28:14Just now
Recorded
284
Missed
12
Waiting
3
Cut off
1
PCI pauseCard detected
AES-256Per-tenant keys
Compliance + Search
Built for compliance, designed for search.
Audio, transcripts, and metadata — encrypted and policy-driven from the moment the call ends.
Step 01
What's recorded and where
Inbound, outbound, internal, and conference calls. Whisper and barge audio is stored with the call it belongs to. Metadata includes timestamps, agent, queue, customer ID, outcome, and disposition tags.
Step 02
Encryption, retention, and compliance
Retention attaches to call type and skill — sales calls 90 days, compliance 7 years, medical per HIPAA. Deletion is automatic at the end of the window unless a legal hold is on the call.
Step 03
AI transcription and keyword search
Every recording is transcribed by AI NLP and diarized by speaker. Transcripts are searchable across the whole organization with role-based permissions — compliance, QA, and marketing search the same corpus.
Step 04
Legal holds and eDiscovery
Holds freeze specific calls from the normal retention clock. Held calls sit in a tamper-evident bucket with chain-of-custody log. Exports come in standards-compliant formats — audio, text, and metadata for counsel.
Step 05
Storage and access
US data centers, AES-256 encryption at rest, TLS in transit. Every retrieval is written to an audit log. PCI workflows pause around card capture — card numbers are never recorded.
From mic to retention
The full recording lifecycle.
Capture, encrypt, search, retain — all on the same Twiching platform.
Stage 01
Capture
Every leg of every call
Inbound, outbound, transfers, and conferences — captured at the carrier with start-of-call announcements where required.
Stage 02
Encrypted storage
AES-256 at rest · TLS in flight
Stored in US datacenters with per-tenant keys. 24/7 NOC monitoring. Automated failover across multi-carrier routes.
Stage 03
Search & retrieve
Find the call in seconds
Filter by agent, queue, sentiment, keyword, or DNIS. Stream, download, or share via signed link.
Stage 04
Retention & purge
Policies that match your industry
30-day, 90-day, 1-year, 7-year — set per queue. Auto-purge runs nightly with audit log.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Call recording, answered.
Both. Set automatic recording per queue or per skill, or trigger on-demand from the agent dashboard mid-call. Both modes respect PCI pause rules around card capture.
Recordings live in US data centers, encrypted at rest with AES-256 using per-tenant keys, and in transit over TLS. Every retrieval is written to an audit log.
Twiching AI transcribes every call and diarizes by speaker. Accuracy depends on audio quality but typically exceeds 90% on clean carrier-grade voice. Transcripts are searchable across the organization with role-based permissions.
Set retention per call type or queue: 30-day, 90-day, 1-year, 7-year, or HIPAA-aligned for medical. Auto-purge runs nightly. Legal holds freeze specific calls until released.
Yes. Exports come in standards-compliant formats — audio (WAV/MP3), transcripts (TXT/JSON), and metadata (CSV) — bundled with a chain-of-custody log.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.