MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Omnichannel Contact CenterCustomer intelligence,
Customer intelligence,
unified.
Voice, chat, WhatsApp, email, Instagram, SMS, and more — all handled by your agents from a single unified queue. Customers move channels. Context never gets lost.
Live · All channels
6 channels · 1 queue847 calls
today
Voice
2.1s
avg reply
Web Chat
312 chats
active
WhatsApp
98.4%
SLA met
Email
1,204
sent today
SMS
4.9★
CSAT
Instagram
24 agents online
unified queue
0:42
avg wait
94%
resolved
Channels
Voice
Inbound & outbound calling with full call controls
Web Chat
Embedded chat widget with co-browse and file sharing
Business messaging on the world's largest channel
Threaded email with SLA tracking and auto-routing
SMS / MMS
Two-way business SMS with rich media support
DMs and comments from a single agent interface
Messenger, page comments, and marketplace messages
Telegram
Bot-driven and live agent flows on Telegram
Platform Capabilities
Built for agents who handle everything at once.
Not a bolt-on. A purpose-built omnichannel layer with routing, context, compliance, and analytics unified from day one.
Unified agent workspace
Every channel — voice, chat, email, social — handled from one interface. No tab juggling. No copy-pasting conversation history. Agents see the full customer journey in context.
Channel continuity
A customer who starts on chat and calls back lands with the same agent and the full prior conversation. Context is never lost on channel switch — satisfaction never drops on a transfer.
Intelligent cross-channel routing
The same skills-based routing engine applies across every channel. An agent proficient in billing handles billing interactions — whether they arrive by phone, chat, or email.
Unified reporting across channels
SLA, CSAT, handle time, and volume by channel, team, and agent — in one report. Stop reconciling five separate dashboards for five channels.
Bot-to-agent handoff
AI agents handle tier-1 and routine intent on every channel. When a human is needed, the full conversation context transfers with the handoff — no re-introduction required.
Consistent compliance across channels
Required disclosures, script adherence, and prohibited language monitoring applied uniformly — regardless of whether the interaction was a call, chat message, or email.
Unified agent workspace
Every channel — voice, chat, email, social — handled from one interface. No tab juggling. No copy-pasting conversation history. Agents see the full customer journey in context.
Channel continuity
A customer who starts on chat and calls back lands with the same agent and the full prior conversation. Context is never lost on channel switch — satisfaction never drops on a transfer.
Intelligent cross-channel routing
The same skills-based routing engine applies across every channel. An agent proficient in billing handles billing interactions — whether they arrive by phone, chat, or email.
Unified reporting across channels
SLA, CSAT, handle time, and volume by channel, team, and agent — in one report. Stop reconciling five separate dashboards for five channels.
Bot-to-agent handoff
AI agents handle tier-1 and routine intent on every channel. When a human is needed, the full conversation context transfers with the handoff — no re-introduction required.
Consistent compliance across channels
Required disclosures, script adherence, and prohibited language monitoring applied uniformly — regardless of whether the interaction was a call, chat message, or email.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions about Twiching, answered.
Voice, web chat, SMS/MMS, WhatsApp, email, Facebook Messenger, Instagram DMs, and Telegram — all included on the Omnichannel plan. No per-channel add-ons.
Yes. When a customer switches from chat to voice or emails after a call, the agent sees the full prior conversation history. No re-introduction, no repeated explanations.
One interface. Agents handle every channel from the unified workspace. There is no separate chat app, email client, or social tool — everything routes to a single queue.
Yes. The AI Agent works across all channels. It handles tier-1 intent, answers FAQs, and escalates with full context to a human agent when needed — on any channel.
The same skills-based routing engine applies to every channel. An agent skilled in billing handles billing interactions regardless of whether they arrive by phone, chat, or email — with a single unified queue.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.