MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Auto-Attendant · IVR
A menu callers won't dread.
Multi-level IVR menus, working-hours routing, and a visual builder anyone can edit — or skip the menu entirely and let the AI Receptionist handle routing through natural language.
IVR Flow · Live
Auto-Attendant ActiveInbound call
+1 800 000 0000
Greeting
AI or recorded prompt
Menu / IVR
Multi-level · 32 languages
Skills routingRouting…
Intent · language · tier
Agent / callback
Context transferred
32 languages
After-hours routing
AI receptionist
Every caller, routed right
Every call intent, handled in under three taps.
Callers want one thing. The menu finds it — or the AI Receptionist asks them and routes automatically. Either way, nobody hears "press 9 to repeat this menu" again.
Speak to salesTalk to supportCheck my orderBilling questionSchedule a callback
Hours of operationForward to mobileSpanish, pleaseVIP linePress 0 for human
Reschedule my appointmentWhere is my invoice?Renew my planAfter-hours emergencyI'd rather text
What a modern IVR includes
The menu, rebuilt around how callers actually behave.
Multi-level branches, drag-and-drop editing, schedule-aware routing, skills-based handoff, and a callback queue — all in one builder instead of five plugins.
Multi-level
Branches that go as deep as the call needs
Nested menus with conditional routes. Send Spanish callers down one path, after-hours callers down another, VIPs straight to a named agent.
- Conditional branches
- Per-language paths
- VIP shortcuts
IVR Branch FlowLive
☎+1 800 000 0000 · Inbound
AI Greeting → Menu selection
1Routing…
Sales team
→ Sales queue
2
Support
→ Support L1
3
Spanish
→ ES · bilingual
0
Operator
→ Main reception
Visual builder
Drag, drop, ship — no developer required
Build the flow on a canvas. Each node is a step: greeting, menu, queue, voicemail, transfer. Reroute Monday's flow before the first call lands.
- Drag-and-drop canvas
- Live preview dial test
- Version history
Visual Builder
Saved⊞⊡↩
Inbound call
Trigger
AI greeting
Step
Menu / IVR
Step
Route to agent
Action
4 steps · no codePublish changes →
Schedules
Working hours, holidays, and the 2am exceptions
Time-of-day, day-of-week, and holiday rules baked into every branch. After hours? Route to AI receptionist or on-call rotation automatically.
- Business hours per menu
- Holiday calendar
- After-hours routing
Business ScheduleAuto-routing
Mon
Tue
Wed
Thu
Fri
Sat
Sun
9am
10
11
12
1pm
2
3
4
5pm
OpenReducedAI covers
Skills routing
Match the caller to the right person, first time
Route by stated intent, language, account tier, or the agent who took the last call. Callers stop repeating themselves; agents stop guessing context.
- Intent detection
- Sticky agent routing
- Tier-based priority
Skills RoutingMatching…
CR
Camila R.
ES · Support
SpanishBillingL1
JT
James T.
EN · Sales
UpsellDemoVIP
PS
Priya S.
VIP · Billing
VIPDisputesL2
Callback queue
Position in line — without holding the line
Callers choose a callback over a hold. Position is preserved, calls return automatically when an agent is free, abandons go to near zero.
- Position in line
- Callback-on-wait
- Abandon-rate metric
Callback QueueLive
1Calling…
Sarah M.
Billing · 0:42
2#2
Daniel K.
Support · 1:15
3#3
Yuki T.
Renewal · 2:03
4#4
Omar F.
Cancel · 2:51
Avg callback: 4 minAbandon rate: 1.1%
Or skip the menu
LettheAIhandle routing entirely.
The AI Receptionist greets the caller in natural language, asks what they need, and hands off to the right person — or books a call back if everyone's busy. No menu tree, no "press 9 to repeat".
See the AI Receptionist →Inbound · 11:42amAI handoff
- AIHi — Twiching here, how can I help?
- CallerI'm a Spanish-speaking customer asking about my order.
- AIRouting to Camila in Spanish-language support. One moment.
- SystemTransferred to Camila R. · Order context attached.
SpanishNatural language
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Auto-attendant, answered.
No. The visual builder is drag-and-drop — non-technical admins build and edit menus from the dashboard. Changes go live in seconds.
Yes. 32 languages with studio-recorded voice prompts, plus per-branch language detection so callers land in the right path automatically.
Yes. The AI Receptionist handles routing through natural language — callers describe what they need and the AI hands off to the right person, no menu tree required.
Yes. Every branch can carry its own working hours, holiday calendar, and after-hours fallback. No manual schedule edits on long weekends.
Yes. Publish two flows and split inbound traffic between them. The dashboard surfaces drop-off rates per node so you optimize on real data.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.