MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
AI Supervisor Tools
See everything. Fix it before it breaks.
Live floor view, barge and whisper, threshold alerts, and scorecards — all from one supervisor screen. No spreadsheet. No lag.
Supervisor · Live
4 agents2 queues
7In Queue
1:24Avg Wait
2%Abandon
94%CSAT
Live sentiment
Alerts
Queue wait > 2 min · Support
0:12 ago
Whisper started · Alex R.
0:38 ago
Abandon rate 8% · Billing
1:04 ago
Floor
AR
Alex R.
Support
On call04:22
PM
Priya M.
Sales
Wrap-up00:38
JD
James D.
Billing
Idle01:14
KL
Kate L.
Support
On call08:51
TM
Tomas M.
Sales
On call02:15
SR
Sara R.
Billing
Wrap-up00:22
NK
Nadia K.
Support
Idle03:07
BL
Ben L.
Sales
On call06:33
AR
Alex R.
Support
On call04:22
PM
Priya M.
Sales
Wrap-up00:38
JD
James D.
Billing
Idle01:14
KL
Kate L.
Support
On call08:51
TM
Tomas M.
Sales
On call02:15
SR
Sara R.
Billing
Wrap-up00:22
NK
Nadia K.
Support
Idle03:07
BL
Ben L.
Sales
On call06:33
Control Center
Every tool a supervisor needs. None they don't.
Designed to surface the right information at the right moment — without overwhelming the supervisor with noise.
Live floor view
Every agent, every call, every queue — visible in one screen. Color-coded presence with real-time elapsed duration.
Barge, whisper, and monitor
Listen silently, whisper guidance only the agent hears, or barge in and take the call. All three modes, one click.
Threshold alerts
Set thresholds for queue depth, wait time, abandon rate, and sentiment. Alerts fire before the metric goes red.
Real-time and historical
Live metrics every 15 seconds. Historical reports from today to 24 months back with custom date ranges.
Coaching and scorecards
Review calls, attach scores, send coaching notes. Scorecards roll up to agent, team, and queue.
Compliance monitoring
Flag calls that breach scripts, contain prohibited language, or miss required disclosures. Risk heat maps surface automatically.
Supervisor Workflow
From observation to coaching in seconds.
1
Observe
Full floor visibility
Every agent, queue, and KPI on one screen. No tab-switching, no blind spots.
2
Coach
Barge, whisper, monitor
Coach in-ear without the caller hearing. Or barge directly for critical moments.
3
Alert
Thresholds fire first
Custom rules on wait time, sentiment, or abandon rate — alerts before it escalates.
4
Review
Scorecards and playback
Score calls, attach coaching notes, and track improvement over time.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions about Twiching, answered.
Yes. Supervisors with the barge permission can join any live call in their scope. Barge sessions are logged with timestamp, agent, and supervisor identity.
Queue metrics update every 15 seconds. Agent presence and call state update on event — typically within 1–2 seconds of a state change.
Yes. Sentiment alerts fire when a call's real-time sentiment score drops below a threshold you configure per queue.
No. Whisper mode is one-way audio to the agent only. The caller cannot hear supervisor guidance.
Barge sessions are stored as part of the call record and carry the same retention policy as the call.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.