MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
14-day free trial · compliance included · one account for numbers, voice and SMS.14-day free trial · compliance included · one account for numbers, voice and SMS.14-day free trial · compliance included · one account for numbers, voice and SMS.14-day free trial · compliance included · one account for numbers, voice and SMS.
14-day free trial · compliance included · one account for numbers, voice and SMS.Request a Demo
About Twiching
A tier-1 telecom network, built for the operators serving it.
A decade of carrier-grade voice, AI and contact center engineering packaged on one login. Born from network engineers, trusted by hundreds of partners across the globe.
app.twiching.ai — one loginLIVE
99.9%
Uptime
500+
Interconnects
25+
Countries
Carrier-grade voiceSTIR/SHAKEN
Active call · Lagos NG02:14
A
B
C
D
Trusted by 500+ partners across the globe
10+Years operatingcarrier-grade since day one
500+Carrier interconnectsdirect routing partnerships
500+Active partners98% partner retention
25+Countries servedand growing
Legacy telco
- Multi-week provisioning
- Hardware installs on-site
- Locked-in contracts
- Separate SLA per vendor
vs
Twiching
- Live in minutes
- Nothing to install
- No migration, ever
- One SLA, every scale
Freelancer to enterprise — same platform, same SLA
Our mission
Carrier-grade infrastructure, shipped like a SaaS app
Make carrier-grade voice, AI and contact center infrastructure as easy to ship as a SaaS app — without giving up the SLAs you'd expect from a tier-1 telco.
The platform you pilot today is the platform that carries your millionth minute. No migration. No replatforming. No renegotiation. From a single freelancer needing a local number to enterprise teams routing thousands of concurrent calls, everyone runs on the same infrastructure, with the same SLAs.
What we run
One login, six pillars of communication
Everything a modern business needs to reach — and be reached by — its customers.
Hosted phone system
Cloud PBX with extensions, auto-attendant, IVRs and voicemail.
Cloud PBX with extensions, auto-attendant, IVRs and voicemail.
1
Business phone
Softphone for desk, mobile and browser with HD calling.
Softphone for desk, mobile and browser with HD calling.
2
Team chat
Channels, threads, file share and presence integrated with your phone system.
Channels, threads, file share and presence integrated with your phone system.
3
HD video meetings
1080p video, breakout rooms, recording and live transcription.
1080p video, breakout rooms, recording and live transcription.
4
Customer engagement
Unified inbox for SMS, WhatsApp, web chat and voice.
Unified inbox for SMS, WhatsApp, web chat and voice.
5
Business messaging
SMS/MMS, online fax, WhatsApp templates and bulk campaigns.
SMS/MMS, online fax, WhatsApp templates and bulk campaigns.
6
Our story
A decade of building carrier infrastructure
From first interconnect to global scale — the milestones that shaped Twiching.
Founded by network engineers building telco APIs for MSPs across the region.
2014
Achieved our first tier-1 carrier interconnect.
2017
Launched a unified UCaaS platform with hosted phone, SMS and team chat.
2019
Integrated an AI receptionist with transcription, sentiment analysis and agent assist.
2022
Reached 500+ direct carrier interconnects and 500+ active channel partners.
2024
A platform designed for scalability — without replatforming.
2026
How we operate
Our operating principles
Four commitments that shape every product and support decision we make.
Carrier-grade by default
Engineered for six-nines uptime, sub-200ms PDD, and optimized routing on every call.
Global network
Carrier reach across every region that matters
Direct interconnects and points of presence spanning three continents.
12Africa cities22 carriers
5Europe PoPs180+ carriers
8Americas & APAC290+ carriers
<200msMedian global PDD99.9% uptime SLA
Real results
Outcomes our partners see
A few of the ways businesses put the platform to work.
+12%
Medical intake
More consults booked via an AI voice bot handling first contact.
-31%
Multi-location business
Phone bill reduced after consolidating onto one account.
24/7
Legal services
Case qualification handled automatically by an AI chatbot.
4.7/5
Hospitality
CSAT after moving to omnichannel support, up from 4.1.
Headquarters
Global operations hub, with regional teams and infrastructure spanning Africa, Europe and the Americas.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
About Twiching, answered.
Since 2014. We started as network engineers building telco APIs for MSPs, landed our first tier-1 carrier interconnect in 2017, and launched the unified UCaaS platform in 2019.
We hold over 500 direct carrier interconnects across 12 African cities, 5 European PoPs, and 8 Americas/APAC locations, backed by 500+ active channel partners with 98% retention.
A published 99.9% uptime SLA with a median global post-dial delay under 200ms, measured across our full carrier footprint.
2022, when we integrated an AI receptionist with live transcription, sentiment analysis, and agent assist directly into the core UCaaS product.
Results vary by use case — medical practices book 12% more consults with AI-handled intake, multi-location businesses cut phone bills up to 31% by consolidating onto one account, and hospitality teams have lifted CSAT to 4.7/5 after moving to omnichannel support.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.