MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Healthcare
For the clinic that never stops answering.
Clinics live on phone calls, appointment bookings, refill requests, triage, after-hours emergencies. Twiching is the platform that answers all of it without the legacy PBX bill.
Triage Priority · Live
Nova · 4 active- /01Urgent→ Dr. JakeChest pain · live callMr. Alvarez · 62
- /02Booking→ Front deskAnnual checkupMr. Park · 41
- /03Routine→ Nurse RileyRefill · Lisinopril 10mgMrs. Chen · 58
- /04Follow-up→ Dr. JakePost-op call · Day 3Ms. Liu · 35
PHI-safe routingDrag · auto-sorts
What practices set up first.
01
Nova handles appointment booking and reschedules 24/7
Patients book, cancel, and reschedule themselves — no front-desk callback queue.
02
Appointment-reminder SMS with two-way confirmations
Patients reply Y or N. The schedule self-corrects before the day starts.
03
Voicemail transcripts routed to the right clinician
Each message lands in the right inbox typed out, not as a queue to wade through.
04
Call recording with auto-redaction of PHI
Recordings stay searchable for QA. Sensitive identifiers stripped on capture.
Compliance
Compliance lined up,
before the auditor calls.
BAA on request. PHI-safe recording and transcription. Retention rules tuned for your state.
Patient records stay inside the compliant boundary. Nothing leaks to a vendor sub-processor.
BAA on request
Attached at signup.
PHI-safe recording
Auto-redacted at capture.
PHI-safe transcription
No third-party retention.
State-tuned retention
Rules by jurisdiction.
Patient-first phone workflows
The way the call actually flows.
Step 1
Triage scripts
Urgent calls route to the on-call clinician. Routine questions reach the front desk.
Step 2
Refill request lines
HIPAA-compliant voicemail captures the request. Transcript drops into the EHR automatically.
Step 3
Post-visit follow-up
Outbound SMS with a survey link goes out the same afternoon — no clipboard handoff.
One Number
+1 (555) 010
Downtown Clinic
Ext. 1Westside Specialty
Ext. 2Northpoint Pediatrics
Ext. 3Multi-location practice management
One number per practice. Every clinician in their own queue.
Calls route by specialty, location, and availability. Each provider gets a direct extension; urgent calls overflow between offices when a desk is empty.
Billing keeps a clean per-location line-item, so revenue reporting doesn't need a spreadsheet.
Telehealth
A telehealth visit, end-to-end.
- Video rooms support telehealth visits with compliant recording and HIPAA-grade transmission.
- Pre-visit forms go out via SMS so the clinician opens the call already knowing the chief complaint.
- Post-visit summaries transcribe and file to the EHR automatically — no typing notes after hours.
Recording · auto-transcribe · EHR
DJ
Dr. JakePT
PatientConnectedAI transcript"Chief complaint: follow-up on lab results from last week…"
PHI-safe
Encrypted at rest
Summary
Filed to EHR
What clinics sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions we hear on the first call.
Yes, attached to your contract at signup. PHI handling, retention, and breach-notification terms are all spelled out, and your compliance officer signs once with the master agreement.
Recordings are scanned at capture. Member IDs, SSNs, DOBs, and addresses are auto-redacted with audio bleeps and removed from transcript text before storage.
Yes. Retention is policy-driven and configurable per state (CA, TX, NY, MA all supported by default). Records auto-expire based on the rule, not by the UI.
Direct webhooks into Epic, Cerner, Athena, and any FHIR-compliant system. Voicemail transcripts and post-visit notes drop into the right encounter record automatically.
Video sessions can be recorded with patient consent. Recording is encrypted at rest, retained under your policy, and only visible to authorized staff with audit logging.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.