MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
Team ChatWhere chat
Where chat
becomes
a call.
Channels, DMs, file sharing, presence — wired to the same phone system that already takes your customer calls. One click from message to huddle.
Team presence3 online
Sarahin huddle
Jamesactive
Priyado not disturb
deal-room-northstar9 members
Priya is typing
Message #deal-room-northstar
Live huddle02:14
S
J
P
3 inActive speaker
What you getBuilt into the phone system,
Built into the phone system,
not bolted beside it.
Five things every team needs — no separate subscription, no plugin, no second login.
phone
system
system
live · 4 ch
01
Unlimited channels & DMs
No per-channel caps. Pinned threads, file sharing, mentions and reactions on every conversation.
02
Threaded replies
Reply in-thread to keep context attached. Side-pane preview opens without leaving the channel.
03
Voice or video huddle, one click
Escalate any chat to a call from the message itself. No new app, no new link.
04
Calendar-aware presence
Status shifts automatically when you are on a call, in a meeting, or in focus time.
05
Do Not Disturb that knows
Pings respect calendar blocks. Override on emergency only when an admin allows it.
acme-corp /deals-northstar9 membersSK
Sarah Kim10:42 AM
Northstar pricing question came up mid-call. Anyone free for a huddle?
Twiching huddleLive · 02:14S
J
P
Pricing review · Northstar
3 in the huddle · auto-transcribing
JO
James Okafor10:43 AM
Jumping in — pulling the pricing sheet.
Message #deals-northstar
Slack bridgeYour team is on Slack.
Your team is on Slack.
Bring the calls into it.
When a customer call needs a teammate, the huddle launches inside the Slack channel your team is already in. Calls, recordings, transcripts and AI summaries land where the conversation already lives.
In practice
Three teams. Three workflows.
Sales · 01
channel #sales-northstar
Maya · sales
Northstar wants pricing now.
Jin · sales
Huddle? Pulling the deck.
system
🎙 Huddle started · 02:11
From question to decision in eight minutes.
The deal-room channel pins the deck and the latest call recording. When a question hits mid-deal, the huddle starts inside the channel — no Zoom link, no calendar dance.
⚡ 3✅ 5🎙 1
Support · 02
channel #support-tier-escalation
Tier-1
Cust says login fails after 2FA.
Tier-2
Run cache wipe · KB-417.
system
🎙 Voice huddle · resolved · 04:36
Tier-1 → tier-2 hand-offs without a tab switch.
A tier-1 agent posts the customer's exact words in the team channel. Tier-2 replies with the fix, or jumps on a one-click voice huddle to walk the customer through it.
⚡ 4✅ 6🎙 2
Engineering · 03
channel #engineering-oncall
PagerDuty
[P1] api-gateway 5xx · 3.4%
On-call
On it · runbook pinned.
system
🎙 Incident room · post-mortem auto-drafted
The on-call room is wired to the alert.
When something pages, the huddle is already named, the runbook is pinned, and the AI summary lands in the post-mortem before the room empties.
⚡ 5✅ 7🎙 3
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions about Twiching, answered.
Up to 3 users, one phone number per user, unlimited internal calls, video conferencing, and team messaging. External calls and SMS activate after compliance verification.
Yes. A card is required at sign-up. No charges during the 14-day trial window.
Yes. Porting is supported. Domestic ports typically complete in 5–10 business days.
Starter covers core business phone and SMS. Professional adds omnichannel and supervisor tools. Enterprise adds call recording, AI and auto dialers. See pricing for full details.
STIR/SHAKEN certified, HIPAA-aligned, SOC 2 audited on Enterprise. Compliance and TCR registration are handled for both calls and SMS.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.