MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
AI Interaction Analytics
Stop guessing what's happening across your contact center.
AI analyzes every interaction — voice, chat, email, and social — and surfaces the trends, risks, and opportunities buried in your call volume.
Interaction AnalyticsLast 30 days · All channels
AICSAT
4.7/5
+0.3
FCR
83%
+5pp
Avg Handle
3:42
-0:18
Escalations
2.1%
-0.8pp
Sentiment Drop
6%
+1pp
Analytics Capabilities
Every channel. Every interaction. All analyzed.
From real-time floor monitoring to historical trend analysis — one analytics layer across your entire contact center.
Live · All channels · Last 24 h
AI analyzing 100% of interactionsInteraction volume by channel
Voice
3,847
Web Chat
2,614
WhatsApp
1,591
Email
842
Social
468
Live sentiment · now
62% pos24% neu14% neg
CSAT
4.7/5
FCR
83%
Avg Handle
3:42
Escalations
2.1%
AI flagged 3 escalation risks in the last 5 min
Real-time interaction monitoring
Live sentiment scores, escalation flags, and topic detection across every active interaction — voice, chat, email, and social. Supervisors see the floor, not a sample.
AI-powered root cause analysis
Automatic clustering of interactions by topic, outcome, and sentiment trajectory. Surface the real drivers of CSAT drops, escalations, and repeat contacts without manual tagging.
Cross-channel interaction search
One search across voice transcripts, chat logs, and email threads. Filter by agent, queue, topic, sentiment, keyword, and date range. Results in under a second.
Agent performance analytics
Talk-to-listen ratio, average handle time, script adherence, sentiment impact, and first-contact resolution — ranked by agent and team with trend lines over any window.
Topic trend detection
Emerging topics surface automatically as volume spikes. Catch a new product defect, a billing confusion wave, or a competitor price-match request before it floods your queues.
Compliance and QA automation
Required disclosures, prohibited language, and script deviations flagged automatically. QA scorecards auto-populated for every interaction — not just the ones QA manually samples.
What businesses sayWhat Our
What Our
Customers Says
Reliable communication built for modern teams. From clinics to real-estate offices, businesses stay reachable without missed calls, disconnected systems, or outdated phone setups.
Contact UsEC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
MW
Marcus Whitfield
Broker · Arbor Homes Realty
“Every listing city has its own local number now. Open-house calls actually get answered — no more screened voicemails from unknown prefixes.”
EC
Dr. Elaine Carter
Director · Northside Family Clinic
“Moved our appointment reminders and after-hours line in a weekend. Patients don't hit voicemail at 5:01 PM anymore, and the whole thing stayed HIPAA-aligned.”
DH
Devon Harper
Co-founder · Telemetry SaaS
“Our support number used to show as “unknown caller” in customers’ CRMs. Not anymore. One account, one bill, one team that picks up.”
SB
Sophia Bennett
Operations · Beacon Logistics
“Porting our business numbers was smoother than expected. The onboarding team handled everything while we stayed live.”
NR
Noah Richardson
Marketing Lead · Elevate Media
“The analytics dashboard finally shows which campaigns drive actual phone calls. Our ad spend makes sense now.”
FAQ
Questions about Twiching, answered.
Yes. AI Interaction Analytics covers voice calls, web chat, email, SMS, and social messaging — with a unified data model so you can compare metrics across channels.
100%. Every interaction is transcribed and analyzed. There is no sampling. QA scorecards, sentiment scores, and topic classifications apply to the entire corpus.
The AI clusters interactions by topic, sentiment trajectory, and outcome automatically. Clusters surface as actionable themes — not raw transcripts — so you see 'billing confusion spike' instead of scrolling 2,000 calls.
Yes. You can build custom keyword libraries and topic taxonomies on top of the automatically detected clusters. Custom topics appear in real-time monitoring and historical reports.
Yes. Auto-populated scorecards write into your QA platform via webhook or native integration. Scores and flags appear alongside the call recording and transcript in your existing review workflow.
Start free
Try it for 14 days.
See what a real phone stack does.
Phone numbers, voice, SMS and AI on one account. No credit card required — no charges during the trial.
Compliance with applicable regulations required.