8x8 calls itXCaaSWe just call it Twiching.
8x8's X-series climbs from UCaaS (X2/X4) into CCaaS (X6/X8) tier by tier. Twiching lands voice, AI, messaging and the contact-centre surface on one platform with three plans and a written 99.99% SLA — no acronym required.
The architecture difference
7 products on 8x8 is one product on Twiching.
The same capabilities exist on both sides. The difference is how many things you integrate, monitor and reason about to get them to work together.
8x8
Five tiers, climb to unlock
UCaaS at the bottom, CCaaS at the top — most buyers end up paying for X6+ to get real contact-centre features
Twiching
Three plans, contact-centre native to all of them
- Voice (PSTN, anycast PoPs in 50+ countries)
- Business SMS + WhatsApp
- HD video meetings
- AI receptionist + transcription + sentiment
- Native contact-centre (queues, dialer, QM)
- Supervisor tools (barge / whisper / coach)
- Omnichannel inbox
One console · one SDK family · one written 99.99% SLA
Time to value
Same destination. A lot less time getting there.
Five deliverables every comms buyer ships in their first quarter. Where each platform lands on the effort ruler.
Turn on real contact-centre features
Enable cross-platform AI transcription
Add SMS + social channels to CC
Ship an AI receptionist
Port 50 numbers
What ships in the box
Four things 8x8 doesn't include.
Capabilities most teams burn a quarter rebuilding on 8x8 — already part of Twiching the moment your account is provisioned.
Day-one parity, by default.
Every paid Twiching plan opens with the four items on the right pre-wired.
No tier-climb for contact-centre
CCaaSTwiching's Pro plan ships supervisor tools, queues and the omnichannel inbox. On 8x8 you need to be on X6 or above to get real CC features.
AI receptionist as a preset
AITwiching includes a deployable AI receptionist on every paid plan with tiered monthly minutes. 8x8's intelligence layer transcribes but doesn't ship a turnkey voice agent.
Three plans, not five
BillingStarter / Pro / Enterprise with a Custom tier for 50+ seats. 8x8's five-tier X-series adds choice but also forecasting friction.
Singapore-headquartered support
APACFounded in Singapore (2019) and Equinix SG1 anchored, with engineers covering APAC business hours.
What it feels like in practice
Pick a use case. See how each platform handles it.
CCaaS sits inside Pro and Enterprise.
- Supervisor barge / whisper / coach on the agent app.
- Predictive & progressive dialers ship in Enterprise.
- Quality scoring and call recording (30 days on Pro, 1 year on Enterprise).
Contact-centre starts at X6.
- X2 and X4 are UCaaS only.
- X6 (≈$110/user) unlocks routing, IVR, analytics, supervisor.
- X7 (≈$140/user) adds chat, co-browse, email, SMS, social.
Buyer-first honesty
We don't win every round. Here's the balance, both ways.
AI receptionist on Starter
8x8 transcribes; it doesn't ship a packaged voice agent product.
Contact-centre at the Pro tier
No need to climb to X6 (≈$110/user) to get supervisor tools and dialers.
Three plans, not five
Starter / Pro / Enterprise + Custom for 50+ seats — simpler to forecast and procure.
Singapore-anchored APAC presence
Founded in Singapore (2019), Equinix SG1 anchored.
Free migration engineer
Human-led ports and IVR mirroring instead of self-serve docs.
99.999% uptime claim
8x8 publishes 99.999% uptime across the platform. Twiching's contractual SLA is 99.99% (and 99.999% for SIP termination).
120+ country footprint
Decades of UC heritage and a deeper country list than Twiching's 50+.
Established analytics layer
XCaaS's cross-platform reporting is mature and well-documented.
Your 8x8 alternative, in a pilot
Try it for 14 days.
See what a real phone stack does.
14 days free, no credit card. We'll wire up a parallel Twiching tenant next to your 8x8 queues and let supervisors A/B both for a week.
Compliance with applicable regulations required.