# Twiching > Twiching is a UCaaS (Unified Communications as a Service) platform that combines cloud voice, AI contact centre, business phone, SMS/MMS messaging, and AI automation into one workspace. 99.99% uptime SLA, STIR/SHAKEN verified calling, and compliance included. Headquartered in Singapore. Twiching is built for businesses replacing disconnected phone, messaging, and support tools with a single platform. It offers local DID numbers in 100+ countries, wholesale VoIP termination, SIP trunking, AI-powered features, and a full contact centre suite. 14-day free trial, no credit card required. ## Home - [Home](https://www.twiching.ai/): All-in-one UCaaS platform for business voice, SMS, and AI. ## Products - [Products Overview](https://www.twiching.ai/products/): Full product catalogue — voice, AI, and messaging. - [Business Phone System](https://www.twiching.ai/products/business-phone/): Cloud PBX, call routing, IVR, voicemail, and SIP trunking on a Tier 1 backbone. - [Personal AI](https://www.twiching.ai/products/personal-ai/): AI assistant embedded in the communication workflow for individuals. - [SMS & MMS](https://www.twiching.ai/products/sms-mms/): Bulk SMS, two-way messaging, and business texting. - [Online Fax](https://www.twiching.ai/products/online-fax/): Send and receive faxes digitally without a fax machine. - [Video Meetings](https://www.twiching.ai/products/video-meetings/): HD video conferencing built into the platform. - [Team Chat](https://www.twiching.ai/products/team-chat/): Internal messaging and collaboration for teams. - [Customer Engagement](https://www.twiching.ai/products/customer-engagement/): Tools for managing customer interactions across channels. - [Omnichannel](https://www.twiching.ai/products/omnichannel/): Unified inbox for voice, SMS, chat, and email. - [Outbound Dialer](https://www.twiching.ai/products/outbound-dialer/): Predictive and preview dialler for outbound campaigns. ## AI Products - [AI Products Overview](https://www.twiching.ai/products/ai/): All AI-powered products in one place. - [AI Receptionist](https://www.twiching.ai/products/ai/ai-receptionist/): Fully automated AI voice receptionist that answers, routes, and handles calls 24/7. - [AI Agent Assist](https://www.twiching.ai/products/ai-agent-assist/): Real-time AI suggestions and knowledge base surfacing during live calls. ## Contact Centre - [Contact Centre Overview](https://www.twiching.ai/products/contact-center/): Full inbound/outbound contact centre suite. - [Interaction Analytics](https://www.twiching.ai/products/contact-center/interaction-analytics/): Post-call analytics, CSAT scoring, and quality management. - [Supervisor Assist](https://www.twiching.ai/products/contact-center/supervisor-assist/): Live monitoring, whisper, barge, and team performance dashboards. - [Enterprise Contact Centre](https://www.twiching.ai/products/contact-center/enterprise/): Enterprise-grade deployment with SSO, RBAC, custom SLAs, and dedicated support. ## Features - [Auto Attendant / IVR](https://www.twiching.ai/features/auto-attendant/): Multi-level IVR and automated call routing — no code required. - [Call Queues](https://www.twiching.ai/features/call-queues/): ACD queues with hold music, estimated wait times, and callbacks. - [Call Recording](https://www.twiching.ai/features/call-recording/): Automatic call recording with transcription, search, and cloud storage. - [Conversation Intelligence](https://www.twiching.ai/features/conv-intelligence/): AI-powered call analysis, sentiment scoring, and keyword detection. - [Smart Routing](https://www.twiching.ai/features/routing/): Skill-based, time-based, and geo-based call routing. - [Supervisor Dashboard](https://www.twiching.ai/features/supervisor/): Real-time team monitoring, whisper coaching, and live call barge. - [Website Chatbot](https://www.twiching.ai/features/website-chatbot/): AI-powered live chat and chatbot widget for websites. - [AI Interaction Analytics](https://www.twiching.ai/features/ai-interaction-analytics/): Automated scoring and analysis of every customer interaction. ## Messaging - [SMS API](https://www.twiching.ai/messaging/sms-api/): Programmable SMS API for sending and receiving messages at scale. ## Phone Numbers - [Business Phone Numbers](https://www.twiching.ai/phone-numbers/business/): Local, toll-free, vanity, and international DID numbers in 100+ countries. ## Wholesale - [Wholesale Voice](https://www.twiching.ai/wholesale-voice/): Tier 1 wholesale voice routes for carriers, resellers, and enterprises. - [Wholesale Voice Contact](https://www.twiching.ai/wholesale-voice/contact/): Get a wholesale voice quote or speak to the carrier team. - [Wholesale VoIP](https://www.twiching.ai/wholesale-voip/): Carrier-grade wholesale VoIP termination with competitive per-minute rates. - [Wholesale VoIP Contact](https://www.twiching.ai/wholesale-voip/contact/): Contact the wholesale VoIP sales team. ## Solutions by Industry - [Healthcare](https://www.twiching.ai/solutions/healthcare/): HIPAA-friendly communication for clinics, hospitals, and care providers. - [Real Estate](https://www.twiching.ai/solutions/real-estate/): Lead routing, SMS follow-up, and virtual numbers for agents and brokers. - [Retail](https://www.twiching.ai/solutions/retail/): Omnichannel customer support for retail and e-commerce brands. - [Logistics](https://www.twiching.ai/solutions/logistics/): Dispatch communications, driver updates, and fleet coordination. - [Finance](https://www.twiching.ai/solutions/finance/): Compliant communications for banks, insurance, and financial services. - [SaaS](https://www.twiching.ai/solutions/saas/): Scalable communications infrastructure for software companies. - [Enterprise IT](https://www.twiching.ai/solutions/enterprise-it/): Enterprise-grade deployment with SSO, RBAC, and dedicated SLAs. - [Small Business](https://www.twiching.ai/solutions/small-business/): Simple, affordable phone and SMS for small teams. - [Remote Teams](https://www.twiching.ai/solutions/remote/): Cloud-native tools for distributed and hybrid workforces. - [Sales Teams](https://www.twiching.ai/solutions/sales/): Power dialler, call coaching, CRM integrations, and outbound analytics. - [Support Teams](https://www.twiching.ai/solutions/support-teams/): Ticketing, omnichannel routing, and CSAT tracking for support teams. - [Status & Uptime](https://www.twiching.ai/solutions/status/): Platform reliability information and uptime SLA details. ## Integrations - [HubSpot Integration](https://www.twiching.ai/integrations/hubspot/): Two-way sync of calls, SMS, and contacts with HubSpot CRM. - [Zoho Integration](https://www.twiching.ai/integrations/zoho/): Native Zoho CRM integration with click-to-call and activity logging. ## Compare - [Compare Overview](https://www.twiching.ai/compare/): How Twiching compares to other UCaaS and CPaaS providers. - [Twiching vs Twilio](https://www.twiching.ai/compare/vs-twilio/) - [Twiching vs RingCentral](https://www.twiching.ai/compare/vs-ringcentral/) - [Twiching vs Vonage](https://www.twiching.ai/compare/vs-vonage/) - [Twiching vs Zoom Phone](https://www.twiching.ai/compare/vs-zoom-phone/) - [Twiching vs Dialpad](https://www.twiching.ai/compare/vs-dialpad/) - [Twiching vs 8x8](https://www.twiching.ai/compare/vs-8x8/) - [Twiching vs Plivo](https://www.twiching.ai/compare/vs-plivo/) - [Twiching vs Sinch](https://www.twiching.ai/compare/vs-sinch/) ## Country Codes - [Country Codes Directory](https://www.twiching.ai/country-codes/): International dialling codes and calling guides for 190+ countries including United States, United Kingdom, India, Canada, Australia, Germany, France, Singapore, UAE, Brazil, Japan, China, and more. ## Company - [About Twiching](https://www.twiching.ai/about-us/): Company background, mission, and team. - [Get Started](https://www.twiching.ai/get-started/): Start a 14-day free trial — self-serve signup, no credit card required. - [Pricing](https://www.twiching.ai/pricing/): Plans and pricing for all Twiching products. - [Security](https://www.twiching.ai/security/): Data security, encryption, and compliance certifications. - [API](https://www.twiching.ai/api/): Overview of Twiching's developer API for voice, SMS, and webhooks. - [Docs](https://www.twiching.ai/docs/): Full developer and product documentation. - [Blog](https://www.twiching.ai/blog/): Guides on VoIP, wholesale voice, UCaaS, and business communications. - [Contact](https://www.twiching.ai/contact/): Sales, support, and general enquiries. - [Services](https://www.twiching.ai/services/): Professional services and onboarding support. - [System Status](https://www.twiching.ai/status/): Live platform status and incident history. - [Privacy Policy](https://www.twiching.ai/privacy-policy/) - [Terms and Conditions](https://www.twiching.ai/terms-and-conditions/) ## Key Facts - Headquarters: 1 Tampines North Drive 1, T-Space, Singapore 528559 - Phone: +1 551-381-3501 - Email: info@twiching.ai - Uptime SLA: 99.99% - Number coverage: 100+ countries - Compliance: STIR/SHAKEN, GDPR-ready - Trial: 14-day free trial, no credit card required